Support
Ask us anything. A human replies.
Real support staff in Toronto, Monday–Saturday 8 AM to 8 PM ET. Median first reply: 14 minutes.
Live chat
Avg. reply in 2 minutes
Online now
Email
hello@tooez.ca
Reply in ~10 min
Call us
+1 (416) 999-4739
Mon–Sat · 8am–8pm
Popular topics
Same-day windows & cutoffs
Book by 1 PM for same-day in the GTA.
Package sizes & weight limits
Up to 22 kg and 120 cm longest side.
Payment, invoices & credits
We accept cards, e-transfer, NET-30 for merchants.
Choosing a carrier
How we surface rates from Canada Post, Purolator, UPS, FedEx, DHL, and more.
Returns & redelivery
Free redelivery on missed recipients within 48 hours.
Team accounts & roles
Invite teammates with admin, operator, or viewer access.